15grams is seeking a focused Day Manager to be at the heart of our Blackheath location. If you thrive on ensuring seamless operations and appreciate the energetic pulse of a busy day, we want to hear from you.
You will be ultimately accountable for the overall performance of the day time operation of the shop ensuring all runs smoothly with the team, good stock management and keeping to our high standards of customer service and will be reporting directly to the retail manager.
This is a highly collaborative role and you will work with other managers to ensure the day to day operation of your location.
Overall responsibilities:
- Run shifts and ensure smooth operations when you are the most senior member
of staff on the day.
- Ensure successful running of the shop.
- Represent the shop professionally
- Shop floor management: staffing, quality and service maintenance
- Lead and motivate a team of baristas, fostering a positive and collaborative work
environment, ensuring that drinks are all served in a timely manner and we keep
to our high standards.
- Managing stations - placing and shifting team members around as
needed based on skillset to ensure speed of service and efficiency,
working with lead batista(s)
- Working with the Head chef and supporting the chef in the kitchen to ensure that
food is delivered promptly and to high standards
- Resolve customer concerns and complaints promptly and professionally.
- Maintain the shop’s cleanliness and hygiene standards, adhering to all health and
safety regulations.
- Ensuring stock, quality and service standards are maintained
Ongoing responsibilities
- To be flexible and available to meet the needs of the business at shorter periods
of time.
- Communicating information to the wider team, face to face and via Slack.
- Not essential but offer any opportunities to share insights and ideas on how best
to improve shop experience/running
The Site Manager role will also be strategic by helping identify new initiatives that drive the
shop’s financial performance. Contribute new, innovative ideas to drive revenue and pitch any
ideas to senior managers.
If you’re ready to make your mark and become a key part of our Blackheath shop, we encourage you to apply.
